Privacy Policy


Last Updated: 01/06/2025

Lode Products & Services Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website.

1. Who We Are

This website is operated by Lode Products & Services Ltd, a company specialising in the design, manufacture, and supply of custom industrial textiles.

For questions about this policy, you can reach us at:

Email: sales@lode.group
Phone: +44(0)1628 623 843
Address: 70 St Mark's Rd, Maidenhead SL6 6DW, United Kingdom

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: such as name, company, email address, and phone number — when you submit a contact form or download a file.

  • Project Information: if you submit specifications or attach files for a quote or consultation.

  • Download Interaction: such as name/email when accessing downloadable content (e.g. PDFs, forms).

  • Website Analytics: including IP address, browser type, and pages visited — collected via cookies and tracking tools (see Cookie Policy).

We do not collect sensitive personal data (e.g. health or payment details) via this website.

3. How We Use Your Data

We use your information for the following purposes:

  • To respond to your enquiries or requests

  • To provide you with information or services you requested

  • To follow up on downloads or quote submissions

  • To improve our website and user experience

  • To communicate with you about relevant services, if you opt in

4. Data Storage and Retention

  • All form submissions and download data are securely stored on encrypted servers or trusted platforms (e.g., CRM or file storage tools).

  • We retain submitted data for as long as necessary to fulfil the purpose it was collected for, or until you request its deletion.

5. Sharing Your Data

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Data may be accessed by trusted service providers who assist in website hosting, email delivery, or secure form handling — but only under strict confidentiality agreements and for Lode Products & Services Ltd purposes only.

6. Your Rights Under GDPR

If you are located in the UK or EU, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict how your data is used

  • Withdraw consent at any time, where processing is based on consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: sales@lode.group

7. Cookies and Tracking

Our site uses cookies and tracking tools to analyse website usage and improve functionality. You can manage or disable cookies through your browser settings.

8. Security Measures

We take data security seriously and implement appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or loss.

9. Third-Party Links

Our site may include links to third-party websites (e.g., partners, file transfer tools like WeTransfer or Dropbox). We are not responsible for their content or privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated effective date. We encourage you to review this page regularly.

Questions or Concerns?
Please email us at sales@lode.group if you have any concerns about your data or how it’s used.